Integration

Queensland’s Surgery Connect program has created a significant opportunity for private hospitals. With 12 public Hospital and Health Services now routing elective surgery patients into the private sector, and the Queensland Government targeting 30,000 surgeries through the program in 2025–26 alone, participating facilities are handling a growing volume of public patients alongside their existing private caseloads.

That volume comes with an administrative cost that’s easy to underestimate. Every Surgery Connect patient represents a referral that needs to be received, a record that needs to be created, data that needs to flow into your Patient Administration System (PAS), a billing pathway that needs to be reconciled against Queensland Health’s bundled case payment structure, and at each step, a person touching the same information that’s already been touched once or twice before.

No hype, no jargon, just a straightforward look at why more and more businesses are making the switch to automation, and what it actually looks like in practice.

There is something we hear a lot: “We know we should probably automate something, but we’ve had no time to figure out where to start.”

We get it. Running a business is full on and the last thing you want is another project to manage. But the thing is, automation isn’t supposed to create more work! Done right, it’s the thing that gives you and your team breathing room to focus on what really matters.